Terms & Conditions

TERMS & CONDITIONS OF USE & TRANSACTIONS

GB Spa

TERMS & CONDITIONS OF USE & TRANSACTIONS 

The website www.gbspa.gr of Hotel Grande Bretagne, member of the Luxury collection is maintained for and on behalf of the company “LAMPSA HELLENIC HOTELS S.A.” (“The Company”), with M.H.T.E. number: 0206K015A0021500 and is being hosted by MOZAIK HOSPITALITY.

By accessing and browsing the current website, you consent and accept the following terms and conditions:

Site Content
The Site and all content contained thereon including, images, photographs, logos and other materials, and the copyrights, trademarks, trade dress and other intellectual property rights in such materials are owned by Company or its licensors, including Marriott International. and its affiliates (collectively, “Marriot”). THE LUXURY COLLECTION® and certain other trademarks appearing on the Site are used by Company under license from Marriott International. The Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Company and Marriott International.

Links
The Site may contain links to other websites. Company provides such links for your convenience only and is not responsible or liable for the actions of such independent websites. The inclusion of these links in no way indicates Company’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such websites.

Tracking Technologies
The Site may use cookies, invisible pixels, web beacons and other technologies to obtain information about you. A cookie is a text file that is sent to your browser from a web server and stored on your computer’s hard drive. It assigns the computer a unique identifier which becomes your identifier when you return to the Site and related sites. You may adjust your Internet browser to reject cookies; however, rejecting cookies might affect your ability to perform certain transactions. Information collected from invisible pixels is used and reported in the aggregate.

Disclaimer
The Site and the content provided thereon is provided on an “AS IS” basis, without representations or warranties of any kind, either express or implied, including, but not limited to, warranties or title and implied warranties of merchantability or fitness for a particular purpose.

Limitation of Liability
IN NO EVENT SHALL COMPANY, MARRIOT INTERNATIONAL OR THEIR RESPECTIVE AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU FOR ANY LOSS OR INJURY OR ANY DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO THE SITE OR THESE TERMS & CONDITIONS, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnity
You agree to indemnify and hold Company, Marriott International and their respective affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Site, your breach of these terms and conditions or your violation of any law or the rights of a third party.

Governing Law
Any disputes arising out of or related to the Site or these terms & conditions shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Greece, excluding its conflict of law rules.

Modification
These terms and conditions may at any time by amended, modified or supplemented, and your continued use of the Website will constitute your acceptance of any such amendment, modification, or supplementation.

PRICES

Prices, which are on display on each product or service, include tax (value added tax). The net price, the tax (V.A.T), any charges and the final price are described in the last step of the order. Our company reserves the right to change the prices anytime. The price changes don’t affect the orders already made, unless the change in price is due to a change in the VAT rate.

PAYMENT OPTIONS

Our e-shop offers the following alternative ways of payment:

-With payment by credit / debit card (with any Visa, MasterCard, American Express card). On the entering of your card elements, the bank charges the amount of your order immediately. For the absolute security of the electronic transactions through credit cards, these are made through the security system of the “Alpha Bank”.

-Charge in room bill, for in-hotel guests

PAYMENT DATA SECURITY

Our online shop uses the SSL protocol of “Geotrust Inc.”, with 256-bit encryption for secure online commercial transactions. With this protocol, all the information on the transaction is encrypted and protected. For reasons of protection, in no case is the critical personal data of the customer’s credit card storedon computer (credit card number, cvv2/cvc2 number, expiry date).

When the payment is made by credit card, the payment is processed by the “Alpha Bank” site, which complies with all the safety standards for online commercial transactions, ensuring the maximum protection of data, regardless of the bank your credit card belongs to.

Our company bears no responsibility for the website of the bank in case of non proper function of it, but we kindly ask you to let us know in case you cannot make your order, so that we can assist you with it immediately.

CANCELLATION OF ORDERS POLICY – WITHDRAWAL – REFUND POLICY

In our effort at fulfilling the expectation of our customers and in compliance with the applicable law, a right of an unexplained withdrawal is given, along with a full money refund or exchange according to the following cases:

A) In case the withdrawal request is applied 48 hours prior to the scheduled date and time of the purchased service fulfillment, there is a right of full refund. In case the client would like to change the bought treatment with another one, he/she should contact the GB Spa directly at 0030 210 33 30 799, at least 48 prior to the scheduled date and time of the purchased service fulfillment.

B) In case the withdrawal request is applied between 48 – 24 hours prior to the scheduled date and time of the purchased service fulfillment, the 50% of the purchased service price is refunded.

C) In case of no appearance on the scheduled date and time for the purchased service fulfillment or in case of cancellation the same day of the purchased service fulfillment, the client will be charged with the 100% of the purchased service price.

provided that the following conditions are met:

-The customer must notify our company by writing (in the email address gb@luxurycollection.com ) or by phoning (in the telephone number +30 210 3330799) that he/she requests for his/her right of withdrawal or exchange,

The refunds will be accomplished within 14 days since your request for the right of withdrawal. We will carry out the money refund using the same payment means that you used on the initial transaction, unless you have expressly agreed otherwise.

IMPORTANT: The purchase of Gift Vouchers is excluded from the right of money refund or exchange with another product or treatment.

 PRIVACY POLICY

Our website www.gbspa.gr has committed itself to protect the personal data of its customers. The necessary processing of your personal data is subject to these terms and the provisions of the Greek law (L. 2472/1997 as it is valid and it has been supplemented by the decisions of the Authority for Personal Data Protection, the Presidential Decrees 207/1998 and 79/2000) and the European law (Directive 95/46 EC and 97/66/EC). Subject to the provisions of the Article 7A p. 1, c. b, v. b of the Law 2472/1997, our website www.gbspa.gr does not distribute to any third natural or legal person, organization, corporation any information concerning its users and customers.

Our website www.gbspa.gr has taken all appropriate technical and organizational measures to protect your personal data, which will be used exclusively for sending informative material via email, for a period of three (3) years. You may at any time unsubscribe by clicking the unsubscribe link in the footer of any email you receive from us, or submit a written or an electronic request to our company in order to exercise the rights the above Protection Regulation provides, including the right to information and access, correction, erasure (right-to-be-forgotten) , limitation of processing, portability, and the right to object to processing, and you may also contact the Data Protection Authority (www.dpa.gr).

Any user/customer can browse our website without giving any personal information. Only, on the receiving/filling of an order, our website requests the necessary, relevant information in order to carry it out. “Cookies”* may be used in order to enhance your experience.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. We have specifically implemented Google Advertising Reporting features, like Audience Demographics and Interests Reporting, DoubleClick Campaign Manager reporting, DoubleClick Bid Manager reporting, and Google Display Network Impression Reporting that help us better understand users behaviour on our site, develop our advertizing strategy and further apply remarketing tactics. If users would like to prevent their data from being used by Google Analytics, they can do so here.

* The Site may use cookies, invisible pixels, web beacons and other technologies to obtain information about you. A cookie is a text file that is sent to your browser from a web server and stored on your computer’s hard drive. It assigns the computer a unique identifier which becomes your identifier when you return to the Site and related sites. You may adjust your Internet browser to reject cookies; however, rejecting cookies might affect your ability to perform certain transactions. Information collected from invisible pixels is used and reported in the aggregate.

In order for us to carry out any reservation enquiry through our gbspa.gr website, the disclosure of some personal data of the customer will be requested, which is necessary for the completion of the reservation communication.

In every case, the gbspa.gr website reserves the right to change the terms of the protection of the personal data (privacy statement), after the information of the visitors/users.

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